FAQs


Customer Service
Ordering Information
Return Information
Security Information
Shipping Information

CUSTOMER SERVICE

How do I contact Beauty Frontier?
Email: info@beautyfrontier.com
Telephone: 1-805-379-1884 (local/international)
Fax: 818-707-6920
Mail: 766 Lakefield Rd. Suite B, Westlake Village, CA 91361
Press Inquiries: sales@beautyfrontier.com or 805-379-1884

What are Beauty Frontier's hours of operation?
We are in the office from 9am to 5pm Pacific Time, Monday through Friday, excluding holidays. We look forward to assisting you with all of your needs and please know that we will respond to your messages and emails as quickly as possible upon our return. 

Does Beauty Frontier guarantee its products and services?
We guarantee the freshness and purity of all our products. We also guarantee that your order will arrive in safe and excellent condition. If for some reason your order arrives broken or damaged, please contact us immediately (via phone or email) and we will make arrangements to remedy the situation. Please have your order number handy.
Beauty Frontier purchases its products directly from our manufacturers, providing you with an extra guarantee of quality and assurance. Due to the nature of the products we stock, many of them completely free from artificial preservatives, we are only able to guarantee a minimum shelf life of 6 months from purchase.

How accurate are Beauty Frontier's product descriptions?
Every care has been taken to ensure that all product descriptions and colors are as accurate as possible at the time of publishing but we cannot accept responsibility for any omissions or errors in this information. Accuracy of colors and color charts is not guaranteed because each computer displays colors in slightly different ways.

How do I know if the item I ordered is in stock?
All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.

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ORDERING INFORMATION


What if an item I am interested in purchasing is not on the website?
Please contact us as we may be able to special order the item for you. Please note that there may be a minimum purchase requirement from the manufacturer and all special orders must be prepaid.

What methods of payment are accepted?
We accept Visa, MasterCard, American Express, Discover & Paypal.

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RETURN INFORMATION


What is Beauty Frontier's return policy?
Beauty Frontier will be happy to accept returns on most unused merchandise within 14 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. 

How do I return an unused item to Beauty Frontier?
If you need to return an item, simply send us a request to return the merchandise via email at info@beautyfrontier.com or phone us at 805-379-1884. Be sure to tell us which items you wish to return. When we approve your request, we will notify you via email or on the phone and you will be issued a Return Merchandise Authorization (RMA) Number. You may then send us the merchandise which is unopened, unused and in saleable condition, along with your RMA Number. Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you. The item(s) must arrive back to our warehouse in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing. Once we receive your returned merchandise, we will promptly credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to a Beauty Frontier error. If the return is due to damage from the USPS or UPS, please provide photographs of the packaging and damaged product for our claims purposes. We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better!

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SECURITY INFORMATION

Are my transactions secure?
Beauty Frontier uses industry standard SSL encryption (scrambling) to insure safe transmission of secure information.

What do I do if I receive a Payment Processing Error?
Our customer service team is able to assist you with any payment processing error, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.


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SHIPPING INFORMATION

Does Beauty Frontier offer free shipping?
Yes! Standard Contiguous USA Domestic Ground shipping is free on orders $100* or more. Just select the free shipping option from the menu when checking out. Offer not available on shipments to Puerto Rico, Guam, or US Territories.
*Valid on orders of $100 or more after any promotions or discounts have been applied.

When will my order ship?
Most orders are shipped within one business day of receipt. We ship Monday through Friday. Orders placed on Saturday and Sunday are processed on the following Monday. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or telephone. All Expedited orders must be placed by 12 noon PST to be shipped the same business day.
All payments are processed immediately, and if your order is cancelled, you will be refunded promptly.

What if an item I ordered is not in stock?
Beauty Frontier will hold your order without charging your card until the item is back in stock. Your order will be shipped promptly when the product has been received from the manufacturer. Your card will be charged at that time.

Can I ship and bill to different addresses?
Yes, however verification of the shipping address may be required which can take up to five business days. We will contact you in the event that we are seeking verification from your credit card issuer.

Does Beauty Frontier offer International shipping?
Beauty Frontier is only authorized to sell within the United States, its territories and Canada. We ship to the US ONLY for Retail orders.  Wholesale orders are welcome from Canada.

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